Terms & Conditions
Pursuant to the “Regulation on Distance Contracts” published in the Official Gazette dated 27.11.2014 and numbered 29188, it is obligatory to conclude a contract for sales made over the internet. Contract details are as follows.
ARTICLE 1- PARTIES
1.1 SELLER INFORMATION
Title
: GALATA SOURCING CONSULTING TRADE
LIMITED COMPANY
address
: Atatürk Mah. Ertugrul Gazi Sok. A Blok No:2/331 AtaÅŸehir / Ä°STANBUL
Telephone
: +90 (212) …………
Fax
: +90 (212) …………
1.2 BUYER INFORMATION
Name/Surname/Title
:
Telephone
:
:
ARTICLE 2- SUBJECT OF THE CONTRACT
The subject of this contract is in accordance with the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, regarding the sale, payment and delivery of the product, whose qualities and sales price are specified below, and which the BUYER has ordered electronically from the SELLER's www.lodorion.com website. is the determination of the rights and obligations of the parties.
ARTICLE 3- CONTRACT SUBJECT PRODUCT(S)
3.1- Type and type of products:
MOQ:
Brand/Model:
Color:
Sales Price Including Taxes: (in units times unit price)
Payment method:
Delivery address:
Delivery Type and Time: (MAXIMUM 30 DAYS.)
Delivery Person:
Billing address:
Shipping cost:
as stated above.
The above information must be correct and complete. The BUYER accepts to fully cover the damages that may arise from the situations where this information is not correct or incomplete, and also the BUYER accepts any responsibility that may arise from this situation.
Return Procedure:
A) CREDIT CARD RETURN PROCEDURE
In cases where the buyer uses his right of withdrawal, or the product subject to the order cannot be supplied for various reasons, or in cases where a refund is given to the Consumer by the decisions of the Arbitration Committee, if the shopping is made with a credit card and in installments, the procedure for returning to the credit card is stated below:
In how many installments the BUYER has bought the product, the Bank makes the repayment to the BUYER in installments. After the SELLER pays the entire product price to the bank in one go, in case the installment expenditures made from the bank POS are returned to the BUYER's credit card, the requested refund amounts are transferred by the bank to the bearer's accounts in installments so that the parties involved do not become victims. The installment amounts paid by the BUYER until the cancellation of the sale, if the return date and the card's account cut-off dates do not coincide, 1 refund will be reflected on the card each month, and the installments paid by the BUYER before the return will be deducted from their current debts after the end of the sales installments. .
In the event of the return of goods and services purchased with a card, the SELLER cannot pay the BUYER in cash in accordance with the contract it has made with the bank. In case of a return transaction, the member workplace, namely the SELLER, will make the refund via the relevant software, and since the member workplace, the SELLER, is obliged to pay the relevant amount to the bank in cash or as a deduction, in accordance with the procedure we have explained above, the BUYER cannot be paid in cash. Refund to the credit card will be made by the bank in accordance with the above procedure, after the SELLER pays the bank a single payment. The Buyer accepts and undertakes that he has read and accepted this procedure.
B) RETURN PROCEDURE FOR DONATE PAYMENT AND REFERENCE/EFT PAYMENT OPTIONS
In the door-to-door transfer/EFT payment options, the refund will be made by money order and /EFT by requesting bank account information from the BUYER.
The delivery will be hand-delivered at the Buyer's address specified above via the courier company. Even if the buyer is not at the address at the time of delivery, the SELLER will be deemed to have fulfilled its performance fully and completely. For this reason, any damage caused by the buyer's late delivery of the product and the expenses incurred due to the product waiting in the cargo company and/or the return of the cargo to the SELLER belong to the BUYER.
Shipping Fee: The shipping price is added to the total amount of the order and is paid by the BUYER. It is not included in the product price.
ARTICLE 4- GENERAL PROVISIONS
4.1- The BUYER, the name, title, full address, telephone and other access information of the seller, the basic characteristics of the goods subject to sale, the sales price including taxes, payment method, delivery conditions and costs, etc. All preliminary information about the goods subject to sale and the use of the right of "withdrawal" and how to use this right, the official authorities to which they can submit their complaints and objections, etc. It accepts and declares that it has been informed by the seller clearly, comprehensibly and in accordance with the internet environment, that it has confirmed this preliminary information in electronic environment and then ordered the goods in accordance with the provisions of this contract.
The preliminary information on the www.lodorion.com site and the invoice issued on the order given by the buyer are integral parts of this contract.
4.2- The product(s) subject to the contract in article 3 of the contract shall be sent to the BUYER or the person/organization at the address indicated in the product information on the website, depending on the distance of the BUYER's residence for each product, provided that it does not exceed the legal 30-day period. is delivered.
4.3- If the product or some of the products that are the subject of the contract in article 3 of the contract are to be delivered to another person/organization other than the BUYER, the SELLER cannot be held responsible because the person/organization to be delivered does not accept the delivery.
The SELLER is responsible for the delivery of the product(s) subject to the contract in a solid, complete manner, with the features specified on the page during shopping, and with warranty documents and user manuals, if any. The BUYER and/or the person receiving the delivery at the given address is obliged to check whether the product box is damaged due to transportation, and whether the products are delivered intact and complete with the specifications specified on the shopping page. When the delivery document is signed by the BUYER and/or the person receiving the delivery at the given address, the products shall be deemed to have been received completely and undamaged. In this case, the SELLER cannot be held responsible for the damage or deficiency of the products in the box.
4.5- The shipping process of the product(s) in the contract will start with the condition that the BUYER approves this contract electronically and the payment preference is approved on the site. If, for any reason, the product price is not paid or canceled by the bank, the SELLER is deemed to be relieved of its obligation to deliver the product.
4.6- The owner of the Credit Card used for shopping may request the bank to cancel the payment transaction, in case the credit card with which the shopping/payment is made is used against his/her consent and illegally. For this reason, if the bank or financial institution does not pay the product price to the SELLER, the BUYER is obliged to send the product delivered to him within 3 days to the SELLER as received. In these and similar cases, all shipping costs belong to the BUYER.
4.7- Defective or damaged (defective) products sold with or without warranty certificate can be sent to the SELLER for the necessary repair to be made by the authorized service within the warranty conditions. In this case, the shipping costs will be covered by the SELLER.
4.8- The SELLER reserves the right to freeze or terminate the order when it deems necessary, when the information given by the BUYER does not match the truth. In cases where the SELLER detects a problem in the order, if the BUYER cannot reach the BUYER from any of the telephone, e-mail and postal addresses given by the BUYER, it will freeze the execution of the order for 15 days. The BUYER is expected to contact the SELLER regarding the issue during this period. If no response is received from the BUYER within this period, the SELLER cancels the order so that both parties are not harmed. In case of cancellation of the order, the payments made by the BUYER to the SELLER, if any, are returned within 10 days. For payments made via bank, the refund is made to the same bank and to the same account. It is sufficient for the SELLER to return the payment to the bank on behalf of the BUYER within this period. After this stage, the SELLER cannot be held responsible for the reflection time of the payment to the BUYER's account.
4.9- The SELLER is not responsible for price errors caused by system errors. Accordingly, the seller is not responsible for the promotion and price errors that may arise due to the system, design or illegal interventions on the website. The buyer cannot claim from the seller based on system errors.
4.10- Persons under the age of 18 (eighteen) cannot shop from www.lodorion.com. The seller will assume that the age specified by the buyer in the contract is correct. However, the seller cannot be held responsible in any way due to the wrong writing of the age of the buyer.
4.11-In case of damaged package; Damaged packages should not be received and a report should be made to the Cargo Company official. If the Cargo Company representative is of the opinion that the package is not damaged, the buyer has the right to open the package and have the products checked that they were delivered undamaged and to request that the situation be determined with a report. After the package is received by the Buyer, it is accepted that the Cargo Company has fully fulfilled its duty. If the package is not accepted and a report is kept, the situation should be reported to the Seller Customer Services as soon as possible with the copy of the report remaining in the Buyer.
ARTICLE 5- RIGHT OF REFUND AND WITHDRAWAL:
5.1- The BUYER has the right to withdraw within 14 days from the delivery of the product or products subject to the contract to himself or the person/organization at the address(es) indicated. The use of the right of withdrawal is subject to the condition that the SELLER is notified by fax, email or telephone within this period and that the product has not been used within the framework of the provisions of Article 6. In case the right of withdrawal is exercised, it is obligatory to return the original invoice with a copy of the cargo delivery report stating that the product delivered to the 3rd person or the BUYER has been sent to the SELLER. All payments collected, including the delivery costs of the goods, if any, with the right of withdrawal, are returned to the BUYER within 10 days following the receipt of the aforementioned documents to the SELLER. The shipping cost of the product returned due to the right of withdrawal is covered by the SELLER.
5.2- In the event that there is a decrease in the value of the product delivered as a result of the exercise of the right of withdrawal, or if the return becomes impossible, if this is due to the BUYER's fault, the BUYER must compensate the value or decrease in the value of the goods.
5.3- The SELLER accepts that the Consumer can use the right to withdraw from the contract by refusing the goods or services within fourteen days from the date of receipt of the goods or the signing of the contract, without undertaking any legal or criminal liability and without giving any reason.
5.4- In accordance with the general communiqué of the tax procedure law numbered 395, the relevant sections of the invoice with the return section must be filled in completely and returned to us together with the product after it has been signed.
5.5- In cases where the SELLER will refund the price pursuant to the contract, the bank account to which the refund will be made is the account from which the product price is paid. In the event that the SELLER cannot make the refund to this account due to the fact that this account of the BUYER has been closed/changed and/or is inoperable for any reason, the BUYER is obliged to receive the money by personally applying to the SELLER in writing. In such a case, the BUYER shall be liable for delay loss, interest, etc. cannot make requests.
ARTICLE 6- PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL
6.1- Products that cannot be returned due to their nature; The right of withdrawal cannot be exercised for products that are sensitive to hygiene by direct contact with the body during use, disposable products, products that deteriorate rapidly or have expired. The use of the right of withdrawal for all kinds of cosmetic products is subject to the condition that the packaging of the product is unopened, intact and the product has not been used. In addition, in line with the demands of the BUYER before the order, it is not possible to return the products that have gained personal qualities by making modifications, changes or additions to the SELLER.
ARTICLE 7- PROVISIONS OF DEFAULT:
7.1- In case the parties fail to fulfill their obligations arising from this contract, the provisions of the Debtor's Default in the Code of Obligations shall apply. In cases of default, if any party fails to fulfill its obligations without a justifiable reason, the other party will give the non-performing party a period of 7 days for the performance of the said act. If it is not fulfilled within this period, the party that does not fulfill its performance will be deemed to be in default and the creditor has the right to demand the delivery of the goods and/or the termination of the contract and the refund of the price by demanding the performance of the performance.
7.2- Pursuant to paragraph 4 of Article 16 of the Regulation on Distance Contracts, if the SELLER cannot fulfill its contractual obligations, claiming that the fulfillment of the goods or services subject to the order becomes impossible (in case the product cannot be supplied in any way from the supplier company, etc.), it has learned about this situation. undertakes to notify the BUYER in writing or with a permanent data storage within 3 days from the date of delivery, and to return all collected payments including delivery costs, if any, and all documents, if any, that put the BUYER into debt within 14 days from the date of notification.
7.3- If the SELLER cannot deliver the product subject to the contract within the period due to force majeure that may prevent the SELLER from fulfilling its obligations arising from this contract or extraordinary events such as weather conditions that prevent transportation, interruption of transportation, fire, earthquake, flood, in such cases, the BUYER, SELLER' may exercise one of the rights to cancel the order or delay the delivery time until the impediment situation disappears. In the event that the BUYER cancels the order, the SELLER, if any, pays all collected payments, including the delivery costs, to the BUYER within fourteen days from the date on which the notice of termination is received. It pays back together with the legal interest determined according to the article and returns all valuable papers and similar documents, if any, that put the BUYER in debt. For purchases made with a credit card in installments, the above procedure is accepted by the BUYER for the refund to the credit card.
7.4- In the event that it is understood that the contractual goods cannot be supplied for an exceptionally justified reason and/or a stock problem is encountered, if the buyer is immediately informed and approved in a clear and understandable way, another goods of equal quality and price may be sent to the buyer, or in line with the buyer's desire and choice; a new product may be sent, it may be expected that the product will be in stock or the other obstacle preventing delivery will be removed, and / or the order may be cancelled.
7.5- The provisions of the Law No. 6502 on the Protection of Consumers shall apply to all matters not covered by the contract.
ARTICLE 8- JURISDICTION:
8.1- In the implementation of this contract, regarding the BUYER's complaints and objections; Consumer Arbitration Committees or Consumer Courts and Enforcement Offices are authorized up to the value declared by the Ministry of Industry and Trade in the BUYER or SELLER's settlement.
8.2- The BUYER, by reading, examining and accepting the articles of this contract, shall be deemed to have accepted all the conditions of this contract in case the order is realized.
The information specified in the contract has been given for commercial purposes within the framework of the principles of good faith, in a way to protect minors and adults who lack the power of discrimination or who are limited.
SALES PERSON:
GALATA SOURCING CONSULTING TRADE LIMITED COMPANY
BUYER
:
DATE
:
HOUR
: